Frequently Asked Questions (FAQ)

Products & Ingredients

 

What makes REMY RICOS® products different?

REMY RICOS® is a luxury haircare brand crafted with high-quality ingredients sourced from elite countries like Germany, Switzerland, and Japan. Our formulas are designed to provide superior performance, long-lasting hold, and nourishment for your hair.

Are your products made in Canada?

Yes, all REMY RICOS® products are proudly made in Canada, maintaining the highest standards of quality and performance.

Are your products suitable for all hair types?

Yes, our products are designed to work with various hair types and textures. Whether you have straight, wavy, or curly hair, REMY RICOS® provides premium styling solutions.

Do your products contain harmful chemicals?

Our formulations prioritize high-quality, effective ingredients. While we avoid unnecessary harsh chemicals, we do not market our products as “chemical-free” because some essential ingredients are still used for performance and longevity.

Are your products tested on animals?

No, we do not test on animals. REMY RICOS® is committed to cruelty-free formulations.

 

Orders & Shipping

Do you offer free shipping?

Yes, we offer free shipping across North America.

How long does shipping take?

• Canada & U.S.: Typically 3-7 business days
• International: Varies based on region and carrier

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email.

Do you ship internationally?

Yes, we offer worldwide shipping. Additional fees and delivery times may apply based on your location.

 

Returns & Exchanges

What is your return policy?

Due to the nature of our products, we do not accept returns for used or opened items. However, if your product arrives damaged or defective, contact us at contact@remyricos.com within 7 days of delivery.

Can I cancel or modify my order after placing it?

Once an order is placed, it is processed quickly to ensure fast shipping. If you need to make a change, contact us immediately, and we will do our best to assist you.

 

General Questions

 

Where can I buy REMY RICOS® products?

Our products are available exclusively on remyricos.com and through select retailers.

Can I use REMY RICOS® products daily?

Yes, our products are designed for daily use and will not cause buildup when used correctly.

Are you looking for brand ambassadors or influencers?

Yes, we collaborate with influencers and content creators who align with our brand. If you’re interested, reach out via contact@remyricos.com.

Do you offer wholesale or barber shop partnerships?

Yes, we offer wholesale opportunities for salons, barbershops, and retailers. Contact us for details.